What is your return policy? We accept returns on most items within 7 days of receipt. To be eligible for return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please refer to our Refund and Return Policy for details.
How do I initiate a return? To return an item, please contact our customer service team at [email protected]. Please include your order number and reason for return and we will assist you with the return process.
How long does a refund take? Once we receive your returned item, we will inspect it and notify you within 4 business days whether your refund is approved. If approved, we will process your refund and refund the amount to your original payment method within 10 days.
What items cannot be returned? Yes, some items (such as personalized products, digital downloads, and items marked as “final sale”) cannot be returned. Please check the product description before purchasing.
How do I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
What payment methods do you accept? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other payment methods offered at checkout.
How can I contact customer service? You can contact our customer service team via email at [email protected]. Our customer service hours are Monday to Friday 9am to 5pm
Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. We can only change or cancel an order if it has not yet been processed or shipped.